Logo: NHS East of England Collaborative Procurement Hub

Patient Satisfaction Questionnaire

Current practice sees many homecare providers operate individual surveys with often limited NHS consultation or sharing of findings. This compartmentalised approach severely limits the ability to benchmark results between homecare providers. A coordinated approach driven by a standard questionnaire for all homecare providers has the potential to deliver significantly greater outputs with fewer patient contacts and reduced overall resource requirement through removal of duplicated workload.

Chief Pharmacists across the East of England (EoE) region commissioned the East of England NHS Collaborative Procurement Hub (EoECPH) to undertake a homecare patient satisfaction questionnaire, using guidance in the Royal Pharmaceutical Society (RPS) Handbook, to support compliance with the RPS Professional Standards. A regional level approach on behalf of member trusts was agreed as the most efficient approach utilising the centralised homecare governance model established in the East of England. This paper details the process undertaken, regional level results and recommendations for future questionnaires.

Around 13,000 patients were surveyed with over 5,000 completed patient responses received.

An overview report is publicly available and can be found in the "Related Files" section on the right hand side of this page.

If you would like further information please contact joe.bassett@eoecph.nhs.uk

 


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[Information on these pages is representative of the EoECPH homecare team only]